Returns & Exchanges

At Kathmandu, we stand by the quality of our gear and want you to be completely satisfied with your purchase. If your new fashion or outdoor apparel isn't quite right, you can return it within 60 days for a full refund or exchange.

1

Check Eligibility

Ensure your items are in original condition, unworn, unwashed, and with all tags still attached to qualify for a return.

2

Initiate Your Return

Visit our online returns portal to enter your order number and email address, then select the items you wish to send back.

3

Pack and Label

Securely pack your items in their original packaging and print your prepaid shipping label to attach to the front of the parcel.

4

Drop Off and Track

Take your package to any Australia Post location and keep your tracking receipt; we will process your refund once the items reach our warehouse.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing